Back to feed
21Track

elextensions ELEX WordPress HelpDesk & Customer Ticketing System: Unauthenticated remote code execution

elextensions ELEX WordPress HelpDesk & Customer Ticketing System · CVE-2026-114630 ETK-2026-3718 EUVD-2026-118189 GHSA-FR9G-X87R-278G
0 news outlets0 CERTs and agencies1 research labs

Assessment: Track

SSVC decision points: exploitation poc, automatable yes, technical impact partial, deployment low.

What is it?

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.

Evidence

Technical advisories1Detailed write-ups from security research teams

Exploitation

  • Exploit code published (not verified by us)
  • Exploited in the wild (confirmed by a source)
  • Listed as known exploited (CISA KEV)
CVSS
9.1
EPSS
1.3%
First seen
1 d ago
Status
confirmed

All elextensions vulnerabilities